We always strive for customer satisfaction when you buy from us here at Online Car Stereo, but sometimes, one might have problems with their purchase and decide to return it. We have one of the best hassle-free return policies out there. If by some reason you are not satisfied with your purchase, unused/uninstalled items can be returned within 60 days.
Making a return is pretty easy!
- Contact us. To start a return, call 1-310-526-8635 and chat with our helpful and friendly customer service representatives. We can also be reached through email at [email protected] for any questions.
- Get an RA (return authorization). If you call us at our contact number, a customer service representative will be able to assist you through your options and help set up a return authorization. You can also request a return authorization online through email at [email protected].
- Pack returned items carefully. Returned items should be new and in their original packaging, complete with all the original accessories, manuals and warranty card. We care about the safety of the items so we overbox most of the products to protect them during shipping.
- Attach the shipping label. You will receive a UPS Authorized Return Service shipping label along with a return authorization number. Remove or mark out the original labels, then securely tape the new return shipping label to the package.
- Give the package to UPS. Take it to any official UPS drop-off site. To search for drop-off locations nearest you, call 1-800-742-5877 or visit www.ups.com.
Online Car Stereo will send a “return received” notice through email detailing that the returned item has been received. An additional email will also be sent following the completion of the return process.
There are also important details to consider when doing a return.
Refund or exchange. You can either choose an exchange or a refund according to the amount of the item you purchased. Refunds will be issued to the same credit card, debit card, gift certificate, or other form of payment that was used in the original transaction. The refund or exchange process for items usually gets processed within three business days after we receive the returned item, as we normally conduct additional testing and evaluation. Additionally, depending on the financial institution, the refunded amount will take about 3-5 business days to reflect back on your account.
Shipping costs. Return shipping costs are deducted from your refund or exchange.
For most returns, Online Car Stereo can issue you a UPS Authorized Return Shipping (ARS) label for a flat fee.
New condition. All returns for refund will be subject to a 10% restocking fee (and higher if the item is used/abused). Online Car Stereo may refuse a customer return or charge a higher restocking fee when the returned item is not NEW. Conditions that will lead to refused returns or be charged a higher restocking fee include:
- When the returned item has a different serial number than what Online Car Stereo originally shipped.
- When there are missing parts or the original packaging has been damaged or tampered with.
- When there is damage due to the package being improperly packaged for return shipment.
- When there is physical damage from drops, spilled liquid, or mishandling.
- When the product has been installed or has attempted to be installed and was removed from the original packaging.
- When the item has any signs or indication of it being installed, with scratches, or other signs of use such as physical markings, screw holes, etc.
Freight shipping: Items like Boxes and Large subwoofers may require special freight shipping, and they usually cost more to return. An Online Car Stereo representative will be able to help figure out the exact shipping cost of freight items when setting up the return.
**Online Car Stereo does not accept any returns for Rims, Tires and finance orders. Only exchange or store credit will be granted.
International shipping: UPS ARS labels are not valid for international shipping or shipping on US territories. The customer is responsible for any international shipping charges or duties.
We here at Online Car Stereo will always be committed to give you the best customer service we can possibly give. Always visit us at onlinecarstereo.com to check out our wide array of products and subscribe to our newsletter to receive weekly promotions and save tons of cash.